One of our clients had a legacy stock management software system integrated with off the shelve software packages. Their website was based on an old platform and required conversion on to the new platform. Weeks of data crunching was achieved some of which we processed through database manipulation; over 4000 products with hundreds of categories. During the rebuild of the website we monitored the software feeds to the multiple sales channels, all control by the same stock system. We found that the stock system was signalling to a listing tool which read the signal as ‘stop zero stock listings. As you can imagine this had created years of frustration for the company. Convincing a large US software company that their system had errors was interesting. However, methodically we worked through and substantiated the errors and the software was indeed amended.

We are delighted for our client that we managed to find a fix that coders expressed as impossible. The daily efficiency of our client has exponentially improved. Hours of manual corrections and manual inputting have been completely automated.

We learnt lessons from this project, that good communication is essential with all parties. This built trust and goodwill in developing the solution. When the impossible was presented our amazing professional team brainstormed the issue. Allowing the team to think and work through the issues step by step delivering results beyond expectation. We also learnt that many companies are perhaps hesitant to move on with technology, this could be based on fear, the what if scenarios…Yes there was a moment of anxiety when the button was pressed to reboot on the new platform. In this case the swap to the new website platform, amendments to the stock control system and listing software took 30 mins to reboot and integrate. All came back online without pain – phew!

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