Businesses are constantly seeking ways to increase profit line as well as customer satisfaction. To achieve this, it is essential to ensure employees are properly trained and competent in their job role.

This not only improves customer satisfaction due to the work being completed to a high standard, but employee satisfaction and happiness is also increased. This in turn leads to improved efficiency and therefore increased profits for the company. HPM can assist with providing your employees with the training they need so they can develop confidence and competence in their job role. We currently offer training in the areas highlighted below.

| Level 2 Certificate Violence & Harassment in the Workplace

According to the Health & Safety Executive (HSE) there were an estimated 688,000 workplace incidents in 2019/20. Providing your employees with training in this area can help contribute to a happier and more efficient workplace, with less time spent on dealing with workplace incidents and more time driving your company forward.

The Level 2 Certificate Violence & Harassment in the Workplace will help students will learn the following:

• How to contribute to a positive and safe working environment
• The benefits of promoting a positive, supportive culture in the workplace
• The impact violence in the workplace can have on the individual / business
• How to identify potential warning signs and trigger points of violent behaviour
• Techniques that can be used to defuse conflict situations
• How to deal with an aggressive person in the workplace
• How to resolve difficulties in a work relationship

| Level 2 Certificate in Understanding Safeguarding & Prevent

Prevent is part of the governments counter terrorism strategy, it’s aim is to safeguard people from becoming terrorists or supporting terrorism. Significantly, according to GOV.uk, last year 6,287 individuals thought to be vulnerable to radicalisation were referred to Prevent. This was a 10% increase on the year before. Early intervention in identifying those who are at risk, assessing the risk and developing the best plan to support that individual is key. Clear training is vital to ensure vulnerable individuals are provided with the support they need.

Who would benefit from the Level 2 Certificate in Understanding Safeguarding & Prevent?

If you are planning to work in the following categories need to be aware of safeguarding and Prevent and how to apply these principles in work practices:

• Local authority services
• Education establishments (schools, colleges & universities)
• Uniformed services
• Health & Social Care
• Anyone interested in assisting their local community

The Level 2 Certificate in Understanding Safeguarding & Prevent will help students to learn three key objectives:

1. Understanding the Prevent Duty: The difference between radicalisation, extremism and terrorism and why some individuals or groups of individuals can become vulnerable to radicalisation. They will also be taught how to reduce the risk of radicalisation.
2. Understanding Safeguarding: Students will learn how following procedures helps protect staff members from allegations and complaints as well as protecting other people from harm and abuse
3. Understanding Online Safety: Students will learn the potential consequences of online conduct, online content and online contact.

| Level 2 Certificate in Cleaning & Support Services Skills

It is important now more than ever that workplaces and public areas and facilities are cleaned to a high standard. Not just to present a positive image, but also to help prevent the spread of contagious diseases and viruses. Having properly trained and competent cleaners is a vital step in ensuring cleaning is completed to the required standard.

The Level 2 Certificate in Cleaning & Support Services Skills will help students to develop essential skills such as customer service, teamwork and communication. This will help the student’s personal development and general employability. They will also develop and understand the specialist skills involved in cleaning a variety of surfaces in different environments, including internal, external, glazed surfaces, food areas and deep cleaning.

HPM also offer training and certification in Facility Management up to and including Level 4. For more information about these qualifications please contact us.